Assessor Resource
SIRXCCS406
Provide professional customer service for high value and complex sales
Assessment tool
Version 1.0
Issue Date: May 2024
This unit applies to sales team leaders and managers with a responsibility to ensure customer service is provided for the sale of high value and complex products and to maximise sales closures.
This unit describes the performance outcomes, skills and knowledge required to ensure that customers’ sales experiences meet expectations to build brand loyalty and percentage of closed sales. It involves analysing customer expectations and leading the sales team to develop strategies to meet them.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)